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Refunds and Returns Policy

Thank you for purchasing our products at electricbiketravelers.com.

Please note that  refund details stated in the description of the item(s) purchased, if any, take precedence over the refund details on this page.

General Terms:

Electricbiketravelers.com reserves the right to update the rules when necessary, and the updated version will be published on Electricbiketravelers.com.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Electricbiketravelers.com immediately. All buyers or suppliers are deemed to accept the rules if they are using the services provided by Electricbiketravelers.com.

For after-sales issues, buyers should file a return & refund application within 30 days of the delivery date. Electricbiketravelers.com  reserves the right not to provide any after-sales service after that time.

Once the buyer submits the return & refund application, the buyer needs to provide evidence (as the clause states below) to Electricbiketravelers.com. If the buyer cannot provide compelling evidence as quickly as possible, Electricbiketravelers.com has the right to reject the return and refund application.

All items must be returned in good condition with original box/packaging, including manufacturer tags, parts, and accessories.

Whether the evidence is compelling or not will ultimately be determined by Electricbiketravelers.com.

Under Various Circumstances:

1. Refund Request Timing

The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).

Return & Refund Type  Electricbiketravelers.com Rules
For Unshipped Orders   The Return & Refund request is made after the stated processing time.   Electricbiketravelers.com will refund the order.
  The Return & Refund request is made within the stated processing time.   Electricbiketravelers.com has 3 working days to process the request after the buyer submits it.

  If the Electricbiketravelers.com fails to process (accept or reject) the refund request within 3 working days, Electricbiketravelers.com will refund the order

  Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.

For Shipped Orders   The Return & Refund request is made after the order has shipped.   Electricbiketravelers.com has 10 working days to process the request after the buyer submits it.

  If Electricbiketravelers.com fails to process (accept or reject) the refund request within 10 working days, Electricbiketravelers.com will refund the order.

2. Wrong Receipt Information

  • If the buyer fills in the wrong receipt information, the buyer should contact help@electricbiketravelers.com as quickly as possible to confirm whether the goods have been shipped out.
  • If the order has not shipped, the buyer may request Electricbiketravelers.com update with the correct information.
  • If the order has already shipped, it is the buyer’s responsibility to contact Electricbiketravelers.com with the correct information.
  • If Electricbiketravelers.com agrees to the refund application, the buyer must send back the product at his/her own expense and upload the return tracking info as quickly as possible. After Electricbiketravelers.com receives the returned items without any damage, a portion of the order amount may be deducted as the repacking & restocking fee.
  • If the order cannot be corrected or returned, the buyer shall bear any corresponding losses.

Note: Electricbiketravelers.com has the right to reject the refund application under this circumstance.

3. Non-Defective Products

The buyer may apply for a return and refund for non-defective products. 

  • If Electricbiketravelers.com agrees to the buyer’s refund application, the buyer must send back the product at his/her own expense and upload the return tracking info as quickly as possible. After Electricbiketravelers.com receives the returned items without any damage, a portion of the order amount will be deducted as the repacking & restocking fee.

Note: Electricbiketravelers.com has the right to reject the refund application under this circumstance.

4. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)

If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), he/she may contact help@electricbiketravelers.com. This must be done within 3 business days of the delivery day. The buyer must provide evidence to prove the problem (pictures of broken products and a package outer box with a shipping label on it). The supplier may refuse the refund application if the buyer fails to provide compelling evidence as quickly as possible.

For any problem raised in the process of using the product, the buyer shall contact help@electricbiketravelers.com. This must be done within 30 days of the delivery day The buyer must provide relevant pictures or videos as evidence. If it is after 30 days of the delivery time, or the buyer provides insufficient evidence, Electricbiketravelers.com or Electricbiketravelers.com may refuse the refund application.

If Electricbiketravelers.com agrees to refund, the buyer shall return the goods as quickly as possible and upload the tracking number. The supplier will refund in full upon receipt.

Electricbiketravelers.com may offer a replacement for the product. If the buyer agrees to this, the buyer shall return and upload the tracking number as quickly as possible. Electricbiketravelers.com  will reship the product upon receipt. If both parties fail to reach an agreement, the buyer shall contact Electricbiketravelers.com via help@electricbiketravelers.com and provide relevant evidence (picture or video of the problem goods). Once the evidence is verified, Electricbiketravelers.com will assist the buyer to get a corresponding refund.

5. Logistics issues

5.1 Invalid tracking information

If Electricbiketravelers.com verifies the tracking number is wrong, and Electricbiketravelers.com fails to provide the correct one as quickly as possible, Electricbiketravelers.com Will assist the buyer to get a full refund.

5.2 Untimely tracking info updates

If there is no update of the tracking info for more than 10 business days (from the time in the logistics website tracking info), the buyer shall contact help@electricbiketravelers.com.

Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

5.3 Package not received

If the transit time exceeds the estimated delivery time by 10 days or more and Electricbiketravelers.com fails to provide proof of delivery, the buyer shall contact help@electricbiketravelers.com.

6. Miscellaneous

When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact help@electricbiketravelers.com to solve the goods or logistics issue.

Electricbiketravelers.com will try its best to assist buyers in these special circumstances in a timely manner. After notifying Electricbiketravelers.com, Buyers should expect a decision from Electricbiketravelers.com on these types of issues no later than two weeks.

Last updated May 19, 2022 16:55:23 (PST)

Electricbiketravelers.com reserves the right to update the rules when necessary, and the updated version will be published on Electricbiketravelers.com.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Electricbiketravelers.com immediately. All buyers or suppliers are deemed to accept the rules if they are using the services provided by Electricbiketravelers.com.

For after-sales issues, buyers should file a return & refund application within 13 days of the delivery date. Electricbiketravelers.com  reserves the right not to provide any after-sales service after that time.

Once the buyer submits the return & refund application, the buyer needs to provide evidence (as the clause states below) to Electricbiketravelers.com. If the buyer cannot provide compelling evidence as quickly as possible, Electricbiketravelers.com has the right to reject the return and refund application.

All items must be returned in good condition with original box/packaging, including manufacturer tags, parts, and accessories.

Whether the evidence is compelling or not will ultimately be determined by Electricbiketravelers.com.

Under Various Circumstances:

1. Refund Request Timing

The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).

Return & Refund Type  Electricbiketravelers.com Rules
For Unshipped Orders   The Return & Refund request is made after the stated processing time.   Electricbiketravelers.com will refund the order.
  The Return & Refund request is made within the stated processing time.   Electricbiketravelers.com has 3 working days to process the request after the buyer submits it.

  If the Electricbiketravelers.com fails to process (accept or reject) the refund request within 3 working days, Electricbiketravelers.com will refund the order

  Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.

For Shipped Orders   The Return & Refund request is made after the order has shipped.   Electricbiketravelers.com has 10 working days to process the request after the buyer submits it.

  If Electricbiketravelers.com fails to process (accept or reject) the refund request within 10 working days, Electricbiketravelers.com will refund the order.

2. Wrong Receipt Information

  • If the buyer fills in the wrong receipt information, the buyer should contact help@electricbiketravelers.com as quickly as possible to confirm whether the goods have been shipped out.
  • If the order has not shipped, the buyer may request Electricbiketravelers.com update with the correct information.
  • If the order has already shipped, it is the buyer’s responsibility to contact Electricbiketravelers.com with the correct information.
  • If Electricbiketravelers.com agrees to the refund application, the buyer must send back the product at his/her own expense and upload the return tracking info as quickly as possible. After Electricbiketravelers.com receives the returned items without any damage, a portion of the order amount may be deducted as the repacking & restocking fee.
  • If the order cannot be corrected or returned, the buyer shall bear any corresponding losses.

Note: Electricbiketravelers.com has the right to reject the refund application under this circumstance.

3. Non-Defective Products

The buyer may apply for a return and refund for non-defective products. 

  • If Electricbiketravelers.com agrees to the buyer’s refund application, the buyer must send back the product at his/her own expense and upload the return tracking info as quickly as possible. After Electricbiketravelers.com receives the returned items without any damage, a portion of the order amount will be deducted as the repacking & restocking fee.

Note: Electricbiketravelers.com has the right to reject the refund application under this circumstance.

4. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)

If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), he/she may contact help@electricbiketravelers.com. This must be done within 3 business days of the delivery day. The buyer must provide evidence to prove the problem (pictures of broken products and a package outer box with a shipping label on it). The supplier may refuse the refund application if the buyer fails to provide compelling evidence as quickly as possible.

For any problem raised in the process of using the product, the buyer shall contact help@electricbiketravelers.com. This must be done within 30 days of the delivery day The buyer must provide relevant pictures or videos as evidence. If it is after 30 days of the delivery time, or the buyer provides insufficient evidence, Electricbiketravelers.com or Electricbiketravelers.com may refuse the refund application.

If Electricbiketravelers.com agrees to refund, the buyer shall return the goods as quickly as possible and upload the tracking number. The supplier will refund in full upon receipt.

Electricbiketravelers.com may offer a replacement for the product. If the buyer agrees to this, the buyer shall return and upload the tracking number as quickly as possible. Electricbiketravelers.com  will reship the product upon receipt. If both parties fail to reach an agreement, the buyer shall contact Electricbiketravelers.com via help@electricbiketravelers.com and provide relevant evidence (picture or video of the problem goods). Once the evidence is verified, Electricbiketravelers.com will assist the buyer to get a corresponding refund.

5. Logistics issues

5.1 Invalid tracking information

If Electricbiketravelers.com verifies the tracking number is wrong, and Electricbiketravelers.com fails to provide the correct one as quickly as possible, Electricbiketravelers.com Will assist the buyer to get a full refund.

5.2 Untimely tracking info updates

If there is no update of the tracking info for more than 10 business days (from the time in the logistics website tracking info), the buyer shall contact help@electricbiketravelers.com.

Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

5.3 Package not received

If the transit time exceeds the estimated delivery time by 10 days or more and Electricbiketravelers.com fails to provide proof of delivery, the buyer shall contact help@electricbiketravelers.com.

6. Miscellaneous

When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact help@electricbiketravelers.com to solve the goods or logistics issue.

Electricbiketravelers.com will try its best to assist buyers in these special circumstances in a timely manner. After notifying Electricbiketravelers.com, Buyers should expect a decision from Electricbiketravelers.com on these types of issues no later than two weeks.

Last updated May 19, 2022 16:55:23 (PST)

In order to be eligible for a refund, you have to return the product within 3 calendar days of your purchase and the reasons for returns and refunds must be one of the 3 reasons listed below.

1. Lost in transit

2. Items that arrived damaged or broken

3. Wrong Item shipped

Any reasons beyond the 3 listed above will not honor returns or refunds.

To receive refunds on items that are claimed damaged or broken will require 3 or more pictures of the damaged area of the  item and a picture of  its packaging.

Buyer pays 25% of return shipping cost. A return label will be provided to the buyer.  The 25% return shipping will be deducted from the purchase return value.

After we receive your item, the money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If anything is unclear or you have more questions feel free to contact our customer support team.

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